Terms & Conditions

TERMS & CONDITIONS

Welcome to Opia Label. By placing an order through our website, you acknowledge and agree to the following terms and conditions.

COLOR ACCURACY DISCLAIMER

Please note that we display our product colors as accurately as possible. All product images are captured under professional lighting and may be edited for clarity and presentation. As a result, slight color variations may occur between the images shown on our website and the actual product.

Color may also appear differently depending on your device screen settings, including brightness, contrast, and color calibration. These minor variations are not considered defects and are not grounds for return, exchange, or refund. By placing an order, you acknowledge and accept the possibility of slight color variation.

DELIVERY & PROCESSING TIME

Custom Abayas
Custom abayas require up to 10–15 days to be prepared and shipped.

Ready-Made Pieces
Within the UAE, we provide next-day delivery for ready-made pieces, depending on availability and delivery location.

For GCC countries, delivery typically takes around 4 working days. Some pieces may be available for earlier delivery depending on stock availability and courier timing.

Please note that delivery times may vary during peak seasons, public holidays, or due to circumstances beyond our control.

RETURNS & EXCHANGES

All purchases made through Opia Label are final. We only accept exchanges in cases where the item received is incorrect, damaged, or if the mistake is from our side.

To be eligible for an exchange, the item must be in its original condition: new, unused, unworn, unaltered, unwashed, and returned with its original packaging and tags.

We are not responsible for incorrect sizing choices made by the customer. Please ensure that you select the correct size before placing your order, as we do not offer refunds or exchanges for sizing issues.

HOW TO REQUEST AN EXCHANGE

If you receive an incorrect or damaged item, please contact our customer service team within 3 days of receiving your order.

Kindly reach out to us via WhatsApp at +971 58 560 2031 or email us at Opiaa.ae@gmail.com with the following details:

Your order number
Clear images of the item received
A brief explanation of the issue

Once your request is reviewed and approved, our team will guide you through the exchange process.

Please note that Opia Label does not accept any returned items without prior communication and approval. Items that show signs of wear, use, washing, alteration, perfume, stains, or damage caused after delivery will not be eligible for exchange.

REFUND POLICY

We do not offer refunds on items sold through Opia Label.

In cases where the issue is confirmed to be from our side, we reserve the right to inspect the item and provide an appropriate solution, which may include repair, replacement, or exchange.

ALTERATIONS & SIZING

Customers are responsible for selecting the correct size when placing an order.

For custom abayas, the piece will be prepared according to the selected size or measurements provided by the customer. Opia Label is not responsible for incorrect measurements or sizing choices submitted by the customer.

If there is a confirmed mistake from our side, we will assist with the necessary adjustment or exchange.

CANCELLATION POLICY

Once an order has been placed and is in the process of being prepared, it cannot be canceled.

Please review your order carefully before completing your purchase, including the selected size, item details, color, and shipping information.

SHIPPING POLICY

We currently offer shipping within the UAE and to GCC countries.

Within the UAE, shipping is available at a flat rate of AED 30 for most areas. Delivery times may vary depending on your location.

For GCC deliveries, we use DHL as our shipping partner. Shipping fees are determined based on the weight of the order and are usually paid directly to the shipping company upon delivery, unless stated otherwise at checkout.

Please note that customs duties, import fees, or local charges may apply depending on the destination country. These charges are the responsibility of the customer and may affect delivery time.

PAYMENT & ORDER CONFIRMATION

We accept online payment methods, including debit/credit cards and approved online payment gateways. All payment information is processed securely.

After placing your order, you will receive an order confirmation with the details of your purchase. Please review the confirmation carefully and ensure that your shipping address, contact number, size, and order details are correct.

CUSTOMER SUPPORT

Our customer service team is available to assist you with any questions related to your order, delivery, sizing, or product inquiries.

For support, please contact us via WhatsApp at +971 58 560 2031 or email us at Opiaa.ae@gmail.com

By shopping with Opia Label, you agree to the above terms and conditions.

Thank you for choosing Opia Label.